News and Alerts

NEWS

Pelican Point Notice of Infrastructure Upgrade – May 8th, 2025

Dear Pelican Point Customers, Starting Thursday May 8th, we will have contract workers in your area working on infrastructure upgrades. They may be working in

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BCS Notice of Infrastructure Upgrades – May 5th, 2025

5-2-25 Dear BCS Customers, Starting Monday May 5th, we will have contract workers in your area working on infrastructure upgrades. They may be working in

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Irrigation Meter Installation on 5/1/25.  

Diamond Bar Gem State Customers with irrigation meters: REMINDER NOTIFICATION Your irrigation meter will be installed on the morning of 5/1/25.  

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Gem State Rate Case Customer Notice

On February 28, 2025, Gem State Water Company filed an amended application with the Idaho Public Utilities Commission (IPUC) for a proposed general rate

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Pelican Point Watering Schedule Effective Immediately

250 Northwest Blvd. Suite 210 Coeur D’Alene, Idaho, 83814 Dear Customer: Due to record water usage Cascadia Pelican Point customers will be placed

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Pelican Point Rate Case Customer Notice

To: Cascadia Water Customers The following notice was sent to customers that have filed a comment directly to the Washington Utilities & Transportation

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Spirit Lake East KEC Project

          An Important Message from Kootenai Electric Cooperative   Dear Property Owner: As you may know, Kootenai Electric Cooperative (KEC) has

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Final Order Gem State Rate Case

Schedule No. 1 Recurring Charges for Gem State Water Company (Legacy Spirit Lake East Water Company and Bar Circle “S” Water, Inc.) Customers: METERED

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Gem State Rate Case Final Order 3-1-2023

The final order from the PUC can be viewed using this link:

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Diamond Bar Scheduled Outage

250 Northwest Blvd. Suite 203Coeur D’Alene, Idaho, 83814 Disruption in service: Due to Maintenance **NOTICE** Please be advised on behalf of Gem

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Troy Hoffman Water to be acquired by Gem State Water

TROY HOFFMAN WATER CORPORATION Customer information  Dear customers, In December 2020, Gem State Water Company, a subsidiary of NW Natural Water, entered

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OUTAGES & ALERTS

Pelican Point Notice of Infrastructure Upgrade – May 8th, 2025

Dear Pelican Point Customers, Starting Thursday May 8th, we will have contract workers in your area working on infrastructure upgrades. They may be working in

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BCS Notice of Infrastructure Upgrades – May 5th, 2025

5-2-25 Dear BCS Customers, Starting Monday May 5th, we will have contract workers in your area working on infrastructure upgrades. They may be working in

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Irrigation Meter Installation on 5/1/25.  

Diamond Bar Gem State Customers with irrigation meters: REMINDER NOTIFICATION Your irrigation meter will be installed on the morning of 5/1/25.  

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Upcoming Meter Installations in Bitterroot – March 4th, 2025

Dear Gem State Customers in Bitterroot, We are excited to announce that we will start meter installations tomorrow March 4th, 2025. You may experience a brief

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Notice of Meter Reading Corrections and Billing Adjustments

2/11/2025 Dear Bitterroot Customer, It came to our attention during the January meter reading and billing that some readsprovided for November 2024 and

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Bitterroot Main Break Notice

February 7, 2025 To our valued customers, Bitterroot customers located on Silver Meadows Loop and North, you will be experiencing intermittent water

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Ramsey Estates All Clear!!

Ramsey Estates All Clear!! We have lifted the boil order for Ramsey Estates Water. See www.gemstate-water.com for the latest test results. Thank you for your

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Ramsey Estates System-Wide Shutdown

250 Northwest Blvd. Suite 210Coeur D’Alene, Idaho, 83814 Dear Ramsey Estates Customers, System wide shut down for reservoir cleaning to begin on

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E. COLI DRINKING WATER WARNING

E. coli is present in Ramsey Estate’s water. BOIL YOUR WATER BEFORE USING. On Friday November 22nd a routine water sample was identified as being positive

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Diamond Bar Irrigation Meter Removal

Diamond Bar Customers with Irrigation Meters: Irrigation meters are scheduled for a final read and removal 9/30/24. Meters will be removed, tagged and stored

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Troy Hoffman Notice Cleared

250 Northwest Blvd. Suite 210 Coeur D’Alene, Idaho, 83814 Important Information about Depressurization Events from Gem State Water A portion of our

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Emergency Repair Outage Troy Hoffman

250 Northwest Blvd. Suite 210Coeur D’Alene, Idaho, 83814 September 10, 2024 To our valued customers, Our office has been alerted to an outage that

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