Dear Customer, As you might be aware, we have been upgrading some components of your water system. Often times this requires a service interruption. This week we are working on the backup power generation system, more specifically we will be installing an automatic transfer switch so that when there is an area wide power outage […]
Scheduled Outage Bitterroot Customers 12/2/2021 Read More »
Our office will be closed Friday December 24th through January 2nd for the Holidays. If there is an emergency please call 877 755 9287 and follow the prompts to get to the on call operator. We will be back in the office Tuesday January 3rd and inquiries will be answered in the order received. Happy
Holiday Office Closure Read More »
Dear Customer, Our top priority is to provide reliable and safe energy for our customers, and we recognize Monday’s heat-related power outages were a challenge for a number of reasons. While we plan for the summer weather, the electric system experienced a new peak demand, and the strain of the high temperatures impacted the system
Rolling Power Outages Expected Reported by Avista 6/29/2021 Read More »
Our office will be closed Monday July 5th for the 4th of July holiday. If there is an emergency please call 877 755 9287 and follow the prompts to get to the on call operator. We will be back in the office Tuesday July 6th and inquiries will be answered in the order received. Happy
Holiday Office Closure Read More »
To our valued customers, Some of our Bar Circle S customers on N Circle S trail will experience an unplanned water outage today 6/10/21 due to a main line leak repair. Water is expected to be restored by the end of business today. We apologize for the inconvenience and appreciate your patience. Thank you! -Gem
N Circle S Trail Outage Read More »
To our valued customers, We have just been notified that Kootenai electric will be doing some work that may affect our customers. Happy valley customers may experience water outages between 9 am and 12 pm today 6/9/21. Thank you! -Gem State Water
Happy Valley Outages 6/9/21 Read More »
To our valued customers, Our office has been alerted to a system wide power outage that is affecting everyone north of Garwood. Unfortunately this affects all of our Gem State water systems. Spirit Lake East and Bar Circle S have generators that have kicked on. The Bitterroot generator is still being repaired as we have
Unexpected Power Outage 4/2021 Read More »
TROY HOFFMAN WATER CORPORATION Customer information Dear customers, In December 2020, Gem State Water Company, a subsidiary of NW Natural Water, entered into an agreement to acquire the water utilities of Troy Hoffman Water Corporation (“Troy Hoffman Water”). After the sale is approved, Troy Hoffman Water will continue to be operated locally with the oversight
Troy Hoffman Water to be acquired by Gem State Water Read More »
To our valued customers, Our office will be closed Monday January 18th for Martin Luther King day. We will resume our normal business hours Tuesday January 19th and will return customer inquires in the order they are received. If you experience a water emergency, please call our office number and follow the prompts to the
Holiday Office Closure 1/18/21 Read More »
To our valued customers, Due to the widespread windstorms on January 13th 2021 and the subsequent power outages our office is not able to operate as usual due to our admin systems down. Our on call operator is still available if there is an emergency. Our water systems are dependent on power restorations from the
1/13/21 Wind Storm Outage Read More »