250 Northwest Blvd. Suite 210
Coeur D’Alene, Idaho, 83814
August 15, 2023
To our Valued Customers,
Our office has been alerted to a system wide outage that is affecting your area. A main line was hit during excavation. Due to the high call volume we receive during outages, it may not be possible to return all calls regarding the outage. We appreciate your patience during this time.
Important Information about Depressurization Events from Gem State Water
Spirit Lake East is currently experiencing a water outage due to a main water line being hit during Kootenai Electric’s ongoing efforts to move your power lines underground. We have our crew in the area working on this event and hope to have everyone back up and running soon. We would like you to know that Gem State will be thoroughly flushing the lines, and coliform bacteria tests will be collected from the water system with in 24hrs.
Because your health is important to us, we want to explain in greater detail the steps we have and will continue to take to protect our water supply during a depressurization event. We would also like to inform you of the measures you may choose to take to protect your health should another pressure loss event occur.
Even well designed and operated water systems such as ours may experience pressure loss (depressurization events) from time to time. When a significant pressure loss occurs, there is a potential for back flow or cross connection contamination to occur in the water system’s distribution system, thus initiating an opportunity for contaminants to be drawn into the drinking water supply. We have done our best to limit this potential through the implementation of our cross-connection control program.
While we have established these preventative measures to significantly diminish the potential for contamination, it is not possible for any public drinking water system to completely rule out the potential for contamination during a depressurization event. This potential for the introduction of microbial and chemical contaminants into the water system may pose a special health risk for people with weakened immune systems (immuno-compromised persons), children and the elderly. If such contamination were to occur it may cause symptoms such as nausea, vomiting, diarrhea, cramps, headaches, or other symptoms.
If you are concerned about the potential for contamination due to a depressurization event, please consume bottled water. (Boiling your water may not be an effective method to ensure that you are protected from all potential contamination).
If you have questions or concerns regarding our drinking water, please contact Gem State at www.gemstate-water.com or by phone at 1.877.755.9287.
-Gem State Water
This notice is being sent to you by Gem State Water