Troy Hoffman Water to be acquired by Gem State Water


Customer information

 Dear customers,

In December 2020, Gem State Water Company, a subsidiary of NW Natural Water, entered into an agreement to acquire the water utilities of Troy Hoffman Water Corporation (“Troy Hoffman Water”).

After the sale is approved, Troy Hoffman Water will continue to be operated locally with the oversight of Gem State’s North Idaho team made up of professionals from the Coeur d’Alene area. Gem State Water, and Troy Hoffman Water expect that the transition will be seamless to customers.

The Idaho Public Utilities Commission (IPUC) is currently reviewing the transaction. To follow the regulatory process, check the Commission’s website at or use the contact information listed below.

About NW Natural Water

NW Natural Water provides water distribution service or will provide water distribution service upon closing of pending acquisitions, to approximately 62,000 people through over 26,000 connections in the Pacific Northwest. NW Natural Water is a subsidiary of NW Natural Holdings (NYSE:NWN) and is headquartered in Portland, Oregon.

More information

If you have questions about the transaction and transition to Gem State Water, please contact Troy Hoffman Water, NW Natural Water, or the IPUC using the following information. (Note: this is for information about the transaction. Please continue to contact Troy Hoffman Water for customer billing and service information.)

Troy Hoffman Water

710 W Dalton Ave.

Coeur d’Alene, ID 83815

(208) 664-9858

NW Natural Water

Attn: Melissa Moore

250 SW Taylor St. Portland, OR 97204

(503) 226-4211

Public Utilities Commission

11331 W. Chinden Blvd Building 8, Suite 201-A

Boise, ID 83714

(208) 334-0300

Gem State Water

Attn: Leslie Abrams-Rayner

250 NW Blvd., Suite 203

Coeur d’Alene, ID 83814

(877) 755-9287

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