Dear valued customer,
We are pleased to announce that as of August 1, 2019, your water utility is now part of Gem State Water, a wholly-owned subsidiary of NW Natural Water.
Under our new ownership, your previous water utility will continue to operate as it does today. That means you can expect the same friendly customer service, easy billing and payment methods, and reliable water delivery. Please note, your account number and information on record will not change, so you may send them to the same billing address.
Importantly, there will be no adjustment to current water rates from the change in ownership as approved by the Idaho Public Utility Commission. Any future rate modifications will also need approval by the Commission.
Gem State Water remains committed to operating a safe, reliable and affordable water system.
With new ownership in place, we plan to make infrastructure improvements in the future to help make a good system even better.
We’re excited to be part of the NW Natural Water family, and look forward to serving you for many years to come. Please contact us if you have any questions.
Sincerely,
Leslie Rayner
General Manager
Gem State Water Company
1+ (877) 755-9287